Return and refund policies

At CandleBox, we understand that sometimes things don't go as planned. Our return and refund policies are designed to ensure a smooth experience for our customers while maintaining the quality and integrity of our products.

If you receive a candle that is broken upon arrival, we ask that you report the issue within 48 hours of receiving your order. In such cases, we will fully refund your purchase, including the shipping costs. Your satisfaction is our priority, and we want to make sure you enjoy your CandleBox experience.

However, it is important to note that if the burning instructions included with your candle are not followed, and this leads to damage during use, we will not be able to issue a refund. We encourage all customers to carefully read and adhere to the provided instructions to ensure the best experience with our products.

For orders placed through Instagram, please be aware that deposits are non-refundable, except in cases where the product has been damaged during shipping. We appreciate your understanding in this matter.

Thank you for choosing CandleBox. We are committed to providing you with enchanting scented candles that elevate your space and create moments of indulgence. If you have any questions or concerns regarding our return and refund policies, please feel free to reach out to our customer service team for assistance.